We offer a Lifetime Guarantee Against Breakage that applies to our glass straws only-Retail Purchases. We are so confident that Simply Straws glass drinking straws are rugged enough to handle daily life and use, that we will replace any broken straw without customization. (EXCLUDING shipping). Please take a photo of the straw and the small logo on either end of your straw, up load photo on to the replacement form with your information. Allow 5-7 business days once we receive your form to process your request. We will issue you a web-store credit and provide you with the coupon code for non-customized glass straw that you may use on any products at www.SimplyStraws.com. Please fill out our Replacement, Return & Exchange Form we must receive your clear photo for replacement.