FAQ

Everything! Our glass straws are perfect for any beverage.  Hot or cold, thin or thick, sugar or caffeine, we have a straw for everything. If you're feeling adventurous we have used our wide straws for soups too!

While our straws are resilient, they are not completely indestructible. That is why we have our lifetime guarantee. To receive your replacement straw we ask that you fill out the form and include a photo of your broken straw with our logo. This will give us all the information we need and you will receive an email with a coupon code for a replacement straw. Just place your order through our website and apply the code at checkout.

The dental community has become aware even those on a healthy diet are prone to acid wear of teeth, a worrisome escalating trend. Erosion of the enamel on your teeth can make them more sensitive to temperatures and also makes your teeth more prone to decay. Using a glass straw helps minimize contact with the teeth and helps reduce the effects of acid on tooth enamel while removing the harmful exposure to BPA that would be found in an ordinary plastic straw. If you use a straw to protect your teeth, we always recommend a reusable glass one!

Our straws are made of borosilicate glass, the strongest glass you can get, but that does not make them invincible and occasionally they do break. We still believe that our straws are safe for children if used in the supervision of adults, like you would with any straw or glass product. Each child is different and you know your child best. We also recommend that you examine the glass straw prior to use to make sure it is still safe. Unlike plastic, our glass straws are thicker and the edges are rounded so you don't have to worry about cutting the roof of your mouth like you could with plastic.

BPA stands for bisphenol-A. BPA is found in polycarbonate plastics and epoxy resins. Studies have linked BPA to hormone disruption, increased breast, and prostate cancer cell growth, early onset puberty, and obesity. Simply Straws is proud to say we are BPA FREE!

We accept exchanges or returns within a 30-day window as long as received in original condition. Customers are responsible for return shipping but Simply Straws will ship the exchange, free of cost. Personalized straws are non-refundable. Please see our Return/Exchange Policy for additional information. 

Cancellations must be submitted within 24 hours from placing an online order. Please email wecare@simplystraws to cancel your order.

We offer free shipping to any order over $40 (after all discounts have been applied). Free shipping will be ground shipping (via USPS).

We offer 2 flat rate shipping methods: Flat rate ground is shipped via USPS. Flat rate express is shipped via Fedex 2-Day. Orders are shipped Monday - Thursday. We’ll email you when your order has shipped with the tracking number. If you have further questions please email wecare@simplystraws.com.

We try to ship orders immediately but orders are typically fulfilled and out the door within 1-3 business days. If you selected an expedited shipping method, your order will processed in the same time frame but shipped via FedEx 2-Day

We want to see glass straws around the world and offer international shipping.

We will promptly ship out your orders, Monday thru Friday, but take breaks on the weekends to drink smoothies and participate in beach cleanups.

Simply Straws is based out of southern California and ships from our warehouse in Vista, CA.

Before checking out, make sure to double-check the information you entered is accurate – especially your email address. If you have successfully placed a purchase, you will immediately be sent a confirmation email receipt with your order information. Your email confirmation receipt will have the amount that was charged to your card. If you have placed multiple orders, you will receive a confirmation email for each individual order successfully placed. Once your order has shipped, you'll recieve a second email with the tracking information.

Check your email for the tracking information. If your order is taking an unusal amount of time to reach you, or if tracking states your order has arrived, but you haven't received it, please email wecare@simplystraws.com and we will help you out.

While our straws are made of borosilicate glass, the strongest glass available, we understand they are not completely indestructible. We are confident that Simply Straws glass drinking straws are rugged enough to handle daily life and use but we understand life happens and have our Lifetime Guarantee for this reason. Our Lifetime Guarantee Against Breakage applies to our glass straws only, excluding shipping & customization. To receive your code please take a photo of the straw, with a visible logo, and upload it onto our replacement form with your information. Please allow 5-7 business days once we receive your form to process your request. We will issue you a web-store credit and provide you with the coupon code for non-customized glass straw that you may use on any products at www.SimplyStraws.com.

Your straw is dishwasher safe.  We recommend after every use to rinse with clean water and either place in an upright container (utensil holder) or place in your antibacterial hemp sleeve for protection. When necessary use your Simply Straws cleaning brush for a spotless straw. We do not recommend any harsh cleaners on our straws as there isn't a need for them. Hot water and some natural soap should do the trick.

Your lid is top-rack dishwasher safe. Separate the large sealing ring from the inside of the lid to make sure it gets fully clean. We recommend rinsing with clean water after every use and between washings, especially if you are using the lid for smoothies and other thick beverages. DO NOT REMOVE THE CENTER GROMMET (the part your straw goes through). If needed, you can slightly lift the edge of the ring to clean. If the center grommet comes out, please contact us directly.

We have found a number of ways to store our glass straws. Simply Straws makes a single sleeves to accommodate one to two straws. For quick access at home we love to leave them in an upright position in a glass vase in our kitchen, giving everyone the opportunity to experience drinking out of a glass straw.

It is easily cleaned either in your washing machine or by hand. These sleeves may shrink slightly upon washing but will stretch back to its original size once in use, like your jeans. We recommend hand washing your mason sleeves for this reason.

At times your straw may look like it has a film on it. This may be due to hard water deposits. The easiest solution is to place your straw in white vinegar then rinse with clear water, again place in an upright position to dry.

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